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Text Message Fraud Alerts

Members that use Gulf Winds Visa Debit Cards may receive text messages from us if we need to confirm account activity. How does it work?

Step 1 - Our fraud monitoring system will keep an eye on your transaction activity. If it sees something unusual, you'll get a text notification.

Step 2 - If the transaction is legitimate, simply reply YES to the text message to unlock your card. If you did not make the transaction, reply NO. If the transaction is confirmed as fraud with a “NO” text reply, the card will be blocked immediately and we will respond with the next step necessary. 

You are automatically enrolled in this free service when getting a Gulf Winds Debit Card, however, you can opt-out at any time. If a transaction has been posted to your account that you did not authorize, easily report it in digital banking, in a branch or over the phone. Our digital system makes the claim-filing process simple.

Release of Liability: Alerts sent via the SMS may not be delivered to you if your phone is out of range or if sufficient network capacity is not available at a particular time. Gulf Winds Credit Union cannot guarantee and is not responsible for the availability of data services provided by your mobile carrier.